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Prebooking FAQs

Before travelling to the car park

Prebooking - Top 10

  • How do I book online?

    Step 1: Log on to the Cork Airport website and follow the links to the Parking and Online Booking pages (click here)

    Step 2: To get a "Quick Quote" insert your date and time of arrival at the car park and your date and time of departure from the car park into the boxes provided.

    Step 3: Click on the "Search" button.

    Step 4: The system will check parking availability for the dates and times specified by you and, if parking is available, will

    • Calculate the duration of your expected stay
    • Display the applicable parking fee for each car park with parking available during your planned visit

    Step 5: Check that the dates and times shown in the box above Parking Fee are correct. If any of the information is not correct click on the "Back" button to return to the "Quick Quote" page.

     

    For information about each of the car parks available during your planned visit click on the name of the car park and read the information page carefully. You are advised to print (click on the "Print" button at the end of the page) and retain a copy of this document for your selected car park. Click on the "Close" button when you have read the document.

    Step 6: If the car park, dates, times and parking fee displayed are correct click on the "Book" button in the box specific to your car park of choice in order to proceed with your booking. Otherwise click on "Back" button to return to the "Quick Quote" page.

    Step 7: Complete the "Personal Details" section by inserting the required information into the boxes provided. Note that you can save your personal details for future bookings by clicking on the box on the right hand side. Please ensure that the details you provide are correct. The credit card used at time of booking will be used as an identifier when arriving at the car park.

    Step 8: Complete the "Payment Details" section by inserting the required information into the boxes provided. Please ensure that the details you provide are correct.

    Step 9. Click on the "Terms and Conditions" link and read carefully the document presented. Confirm that you have read the terms and conditions and that you agree to be bound by them by clicking on the box opposite 'I have read and accept the Terms and conditions'.

    Step 10: The system will validate your card details and once approval is received, will automatically issue a formal booking confirmation while you are still online. You should print and retain a copy of this booking confirmation as it includes details of your booking and your unique booking reference number. This reference number is essential if you later need for any reason to inspect, amend or cancel your booking.

  • What if I don't receive a booking confirmation at the end of the process or a booking confirmation email?

    In this case the booking has not been completed successfully and the process should be carefully repeated.

    If you completed the online process successfully but did not receive an email confirmation please ensure that your virus checker is not blocking certain emails or classifying the email as spam.
    Please make sure to write down your booking reference number. Using this number you can check your booking online anytime before you travel and can amend or cancel the booking at anytime up to 6 hours before your planned arrival time at the car park.

  • I have a query about the pre-booked parking charge on my card. What should I do?

    Email: parking@corkairport.com or write to: Car Park admin, p.o box 628, Shannon, Co. Clare.  Make sure to enclose all the relevant details including:

    • Your name
    • Booking reference number
    • Car park name
    • Arrival date & time
    • Departure date & time
    • Fee charged
    • Car registration number used to make the booking
    • Daytime telephone number
  • Which car parks can I pre-book online?

    Pre-booking is currently available in:

    • Short Term Multi- Storey located adjacent to the Terminal
    • Holiday Blue (previously Long Term P1) car park. Shuttle buses in operation 5am to last flight.
    • Express Red (previously Long Term P2) car park.
  • Can I book reduced mobility parking online?

    Yes it is possible to pre-book reduced mobility parking online. For further information click here.

  • Am I guaranteed a specific car park space?

    No. You cannot reserve a specific parking space. However, by pre-booking parking online you ensure that there will be a parking space available for you at the time and date indicated in your booking.

  • How far in advance can I pre-book car parking?

    You may make a booking up to six months in advance of your planned arrival date/time at the car park.

  • What is the minimum length of stay?

    The minimum pre-booked stay is:

    • One day (24 hours) or part thereof in the Long Term car parks and Short Term car park.
  • What is the maximum length of stay?

    The maximum length of stay is:

    • 99 days or part thereof in our Short and Long Term Car Parks
  • How do I know my booking details are secure?

    The details you provide are encrypted to prevent them being read over the internet. This is indicated by the GeoTrust icon on the car parking page. You can click on the icon for more details of your payment for your online car park booking.

  • How much does parking in the Long car parks cost when I pre-book parking online?

    The current online parking charges for the Long Term Car Parks are:

    • Express Red €9.50 per day (or part thereof)
    • Holiday Blue €8.95 per day (or part thereof)
    • Limited spaces.
    • When the lowest parking charge is sold out, the next best rate will apply.
    • Full car park tariff information can be found by clicking here.
  • What is the normal charge for parking in the Long Term car park when I don't book online?

    The parking charge for the Express Red (previously P2) car park is €10.50 per day or part thereof.

    The parking charge for the Holiday Blue (previously P1) car park is €9.50 per day or part thereof.

    Full car park tariff information can be found by clicking here.

  • How much does parking in the Short Term car park cost when I pre-book online?

    The online parking charge for the Short Term Multi storey car park is from €10 per day (or part thereof) depending on the duration of stay and when the booking is made. The lowest available online rate for short term car park will be offered at the time of booking. Full car park tariff information can be found by clicking here.

  • What is the normal parking charge in the Short Term Car Parks when I don't pre-book online?

    The normal daily parking charge for the Short Term car park is €17.50 per day or €2.50 per hour (or part thereof)

    Full car park tariff information can be found by clicking here.

  • How are online parking charges calculated?

    Online parking charges are calculated on a per day/24 hour basis or part thereof. Cork Airport offer a flat rate for both short and long-term parking. Your exit time will be extended to give you the full benefit of the per day parking rate. There is no additional cost for this extra time.

    Example:

    Long Term car park
    Enter car park: 9am Monday
    Exit car park: 5am Wednesday
    Pre-booked parking charge: €11.00 (€5.50 per day or part thereof)
    In the example above, your exit time will be extended to 9am on Wednesday, therefore allowing you to depart the car park anytime up until then without incurring an additional parking charge for this extra time.

  • How do I get the best online price?

    Get the best online price by pre-booking your parking well in advance of your car park entry date. Demand is high for our lowest priced offers and they sell out quickly so the lowest price offered on one day may vary from what you see on a different day.

    Our prices are subject to change. Therefore, the price is only valid at the time you get your quote.

  • Do I have to pay a booking fee?

    No booking fees apply.

  • Do parking charges at Cork Airport include VAT?

    Yes, the parking charges include VAT at 23%. (from January 1st 2012)
  • Can I use the same credit card for more than one reservation?

    Yes, you may use the same card for multiple bookings providing none of the booking periods overlap. You must not use the same card for multiple reservations when bookings overlap.

    The online pre-booking system will not accept my Debit card because it does not have a security code.

    Please repeat the process and enter 000 as the security code for your Debit card.

  • I want to make a booking online and to pay in foreign currency using my credit card. How will the foreign exchange rate be applied to my booking?

    The foreign exchange rate charged to your credit card is applied at the time you make your booking online. This exchange rate is set by your credit card company. Cork Airport receives payment for your online booking only in Euro.

    Should you subsequently amend your booking or otherwise become eligible for a refund for all or part of the pre-booking payment, Cork Airport will refund the appropriate Euro amount to your card account. The foreign exchange rate on any such refund will be set by your card company. The Cork Airport does not accept responsibility for the effects, positive or negative, of any fluctuations in foreign exchange rates.

    Queries in relation to your payment should be made in writing to: Car Parks Admin, P.O box 628, Shannon, Co. Clare or via email to parking@corkairport.com with the following detail enclosed:

    • Booking reference number
    • Car park name
    • Arrival date & time
    • Departure date & time
    • Fee charged
    • Car registration number used to make the booking
    • Daytime telephone number
  • Where can I get more information about parking charges at Cork Airport?

    Long Term parking tariff information can be found by clicking here.

    Short Term parking tariff information can be found by clicking here.

  • Do I have to pay a fee to amend or cancel my booking?

    There is no fee for amending or cancelling your booking.

At the Car Park

What happens if I bring a different car to the one identified when making my booking online?
What happens if I bring a different credit card to the card I used to make my booking online?
What happens if I forget my booking reference number?
Are there any restrictions on the type of vehicle I bring to the car park?
Are there any height restrictions in place in the car park?
How do I find my way to my pre-booked car park?
If I have a query before I arrive at the car park, whom can I contact?

General

How can I make a complaint?
Will Cork Airport extend pre-booking to other car parks in the future?
What do I need to bring with me when travelling to the car park?
Is it possible to amend or cancel a booking?
How far in advance can I amend/cancel a booking?
What do I need to do when I arrive at my pre-booked car park?
How do I know my booking has been accepted?
The online pre-booking system won't work for me, what do I do?
Can I use the same credit card for more than one reservation?
For which car parks can I pre-book car parking?
How close to my date/time of travel can I pre-book car parking?
What happens if I stay longer than I originally anticipated?
What methods of payment can I use to pre-book parking online?
What do I need to bring with me when travelling to the car park?

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