Dublin Airport Authority (DAA) is dedicated to providing accessibility for persons with reduced mobility throughout its facilities at Cork and Dublin Airports.
Regulation EC 1107 / 2006
From 26th July 2008, under Regulation EC 1107 / 2006, managing bodies of airports have legal responsibility for the provision of assistance services to persons with reduced mobility when travelling by air.
The Regulation defines a person with reduced mobility (PRM) as any person whose mobility is reduced due to physical incapacity (sensory or locomotory), an intellectual deficiency, age, illness, or any other cause of disability when using transport and whose situation needs special attention and the adaptation to a person’s needs of the service made available to all passengers.
DAA have appointed One Complete Solution Ltd (OCS) to provide the assistance services to PRMs as set out under Annex 1 of this Regulation, these services are:
In order to deliver the most effective service to passengers who require these services, persons with reduced mobility should contact and notify their airline, travel agent or tour operator with details of their assistance requirements at least 48 hours in advance of the departure of their flight.
It is very important that PRMs ensure that they contact their airline, travel agent or tour operator directly as their onward travel may be affected otherwise by the safety rules an air carrier applies to the carriage of persons with reduced mobility.
DAA has designated points of arrival / departure at Cork and Dublin Airports where passengers can advise that they have arrived and require assistance. At Cork Airport these are located in the following areas:
Please follow Car Parking directional signage to the designated car parks indicated by the PRM logo.
DAA has established quality standards for the assistance services specified in Annex 1 of the Regulation. Version 1.0 was the subject of consultation of air carriers and their agents and representative organisations representing persons with reduced mobility from 1st October 2007.
These Quality Standards may be inspected here: www.dublinairportauthority.com/company-profile/mobility.html
Regulation EC 1107 / 2006: www.eur-lex.europa.eu/LexUriServ/site/en/oj/2006/l_204/l_20420060726en00010009.pdf
For further information on this regulation please use the following link: http://ec.europa.eu/dgs/energy_transport/videos/transport/2008_06_prm_en.htm
If you would like to make a comment in relation to the service provided at Cork Airport please email us at email@example.com
Reserved easy access car parking is available on the ground floor of the multi-storey car park and a covered walkway takes you directly to the entrance of the Terminal Building. Passengers who may require assistance from the car park can contact our assistance service provider at the pick up point in the lift lobby - level 1. Facilities for set down and pick-up are available for people with disabilities at the entrances to our Arrivals and Departures concourses.
The Terminal Building at Cork Airport is easily accessible. Specially adapted facilities include toilets, lifts, escalators, telephones, vending machines and signage.
There are toilet facilities throughout the Airport building for people with disabilities. All standard and disabled facilities are clearly indicated by directional and overhead signage.
There are ample lifts and escalators located throughout the terminal building. Clear directional signage points the way to these. All lifts have directional inbuilt voiceovers and Braille control buttons.
Low-level coin, credit card telephones and snack vending machines are located throughout the Terminal Building to facilitate passengers in wheelchairs.
Guide dogs and hearing dogs are the only dogs permitted in the terminal building. The airport directional and information signage is clearly placed, well lit and uses optimum colour contrast to ensure everyone can read them correctly.
All passengers must pass through the passenger security check area before reaching the departures lounge. Such a search may be carried out by hand or by using hand-held detectors. If required, a private search area away from the main area can be provided.
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