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Reduced Mobility

Dublin Airport Authority (DAA) is dedicated to providing accessibility for persons with reduced mobility throughout its facilities at Cork and Dublin Airports.

Regulation EC 1107 / 2006

From 26th July 2008, under Regulation EC 1107 / 2006, managing bodies of airports have legal responsibility for the provision of assistance services to persons with reduced mobility when travelling by air.

The Regulation defines a person with reduced mobility (PRM) as any person whose mobility is reduced due to physical incapacity (sensory or locomotory), an intellectual deficiency, age, illness, or any other cause of disability when using transport and whose situation needs special attention and the adaptation to a person’s needs of the service made available to all passengers.

DAA have appointed One Complete Solution Ltd (OCS) to provide the assistance services to PRMs as set out under Annex 1 of this Regulation, these services are:

  • Enable passenger to communicate their arrival at the airport and their request for assistance at the designated points inside and outside terminal buildings
  • Move from designated point to the check-in counter
  • Check-in and register baggage
  • Proceed from check-in counter to the aircraft, with completion of emigration, customs and security procedures
  • Board the aircraft, with the provision of lifts, wheelchairs or other assistance needed as appropriate
  • Proceed from the aircraft to the baggage hall and retrieve baggage, with completion of immigration and customs procedures
  • Proceed from the baggage hall to the designated point of departure
  • Reach connecting flights when in transit, with assistance on the airside and landside

Notification – 48 Hours in advance

In order to deliver the most effective service to passengers who require these services, persons with reduced mobility should contact and notify their airline, travel agent or tour operator with details of their assistance requirements at least 48 hours in advance of the departure of their flight.

It is very important that PRMs ensure that they contact their airline, travel agent or tour operator directly as their onward travel may be affected otherwise by the safety rules an air carrier applies to the carriage of persons with reduced mobility.

Designated Points of Arrival / Departure

DAA has designated points of arrival / departure at Cork and Dublin Airports where passengers can advise that they have arrived and require assistance. At Cork Airport these are located in the following areas:

  • Short Term Multi Story Car Park – Level 1 Lift Lobby
  • Long Term Car Park 2
  • PRM set down area in front of the Terminal Building
  • RPM reception desk located in the main hall of the Terminal Building a

Please follow Car Parking directional signage to the designated car parks indicated by the PRM logo.

Quality Standards

DAA has established quality standards for the assistance services specified in Annex 1 of the Regulation. Version 1.0 was the subject of consultation of air carriers and their agents and representative organisations representing persons with reduced mobility from 1st October 2007.

These Quality Standards may be inspected here: http://www.dublinairport.com/Libraries/Mobility_Management_-_Travel_Plan/FINAL_Version_-_DAA_PRM_Quality_Stds_May_2008_-_1_0.sflb.ashx

Regulation EC 1107 / 2006: http://eur-lex.europa.eu/LexUriServ/site/en/oj/2006/l_204/l_20420060726en00010009.pdf

For further information on this regulation please use the following link: http://ec.europa.eu/dgs/energy_transport/videos/transport/2008_06_prm_en.htm

If you would like to make a comment in relation to the service provided at Cork Airport please email us at feedback@corkairport.com

Special Parking – Blue Disability Permit Holders

Reserved easy access car parking is available on the ground floor of the multi-storey car park and a covered walkway takes you directly to the entrance of the Terminal Building. Passengers who may require assistance from the car park can contact our assistance service provider at the pick up point in the lift lobby - level 1. Facilities for set down and pick-up are available for people with disabilities at the entrances to our Arrivals and Departures concourses.

Airport Facilities

The Terminal Building at Cork Airport is easily accessible. Specially adapted facilities include toilets, lifts, escalators, telephones, vending machines and signage.

Toilets

There are toilet facilities throughout the Airport building for people with disabilities. All standard and disabled facilities are clearly indicated by directional and overhead signage.

Lifts/Escalators

There are ample lifts and escalators located throughout the terminal building. Clear directional signage points the way to these. All lifts have directional inbuilt voiceovers and Braille control buttons.

Telephone & Snack Vending Machine Facilities

Low-level coin, credit card telephones and snack vending machines are located throughout the Terminal Building to facilitate passengers in wheelchairs.

Facilities for Partially Sighted

Guide dogs and hearing dogs are the only dogs permitted in the terminal building. The airport directional and information signage is clearly placed, well lit and uses optimum colour contrast to ensure everyone can read them correctly.

Security Check

All passengers must pass through the passenger security check area before reaching the departures lounge. Such a search may be carried out by hand or by using hand-held detectors. If required, a private search area away from the main area can be provided.

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